Public Bank Customer Service

I've been complaining a lot about customer service in Indonesia. Wait, what customer service? Silly me. Anyway, even my mom told me to chill because I complain as soon as I think the service is not up to par.

Back in June I opened an account at this bank near my place. According to its website, they won a lot of award as 'best bank' among others, including best customer service. Again, what customer service? Like I said I open the account back in June 22nd. At that time I was told that it took 2 weeks to get a bank card. To my understanding they are going to send it or at least let me know if it was ready. Fine. While I was there I asked their Swift code. No one, I mean not a single person there knew what a swift code is. So I had to explain to them what it was. They say they are going to find out for me, and I have to call them. A week later I went back to transfer some money, and asked about the swift code. They still hadnt find out. I went to another branch, and again I had to explain to the guy what it was. Yes, I hear you, look at their website. Well, their website is difficult to navigate, which is typical Indonesian site, and they didnt have that information. I just need to make sure the code that I found elsewhere on the net is the right one.

By late July, I called their customer service, and was told to call my branch because they didnt have any information about my bank card. So, I did. I was told there were some 2 weeks delay, but if I want I could get an instant card, what ever that is. Last week, I finally have the time to pay a visit. I got there, and there was this sign at the door: We are offline. Not something I want to see. I got in, and I waited for my turn. This gal was looking around doing nothing, waiting for god knows what. After a while she asked if I needed any help. I told her I want to know about my card as it's been 2 months since I opened my account. The first thing she said was, 'Ibu, there was 2 weeks delay in making bank card.' I mean come on, by that account, I should've got my card a month ago. I told her they should've told me how things are, and it is not acceptable to wait for two month for a simple bank card. At my other bank I got it as soon as I sign on the paper. She then found out that my card is already there, but.. Yes, ladies and gentlemen there was still a big BUT in this story. Since they were offline, they couldnt activated my card, not even able to give me a temporary pin code. Swell.

So, I told her I want to complain. She tried to refuse my lodging any complain. Then I demanded to see her manager. Her manager refused to see me 3 times. I kept telling her I wanted to see her manager. Finally he reluctantly met me. I told him the whole stupid things about the card and the swift code. He asked me for my phone number and promised to call me personally as soon as I can activate my bank card. That was last Friday.

Yesterday I got home and was told that this gal from the bank called and said that I can FINALLY activate my card. Seriously, this is crazy. Two months and 4 visits just to be told I can activate my card!